1. General
Munster Marine aims to process and dispatch orders as quickly and efficiently as possible.
We work with trusted delivery partners to provide delivery services throughout Ireland and across the European Union.
Any delivery times displayed on our website, product pages or provided by customer service are estimates only and should not be regarded as guaranteed delivery dates.
2. Order Processing & Dispatch
- Orders placed before 11:45am (Irish time) on a working day are normally processed and dispatched the same day.
- While we endeavour to dispatch orders promptly, same-day dispatch cannot be guaranteed.
- During busy periods, stock transfers, public holidays, adverse weather conditions or circumstances beyond our reasonable control, dispatch times may be extended.
- Working days are Monday to Friday excluding Irish public holidays.
Customers will receive tracking information where available once their order has been dispatched.
3. Delivery Within Ireland (Republic of Ireland & Northern Ireland)
Most orders are delivered using UPS tracked services.
Advanced Elements Kayaks
- Free delivery on orders over €200.
- Orders under €200 may be subject to standard delivery charges displayed during checkout.
Pakayak Kayaks
- Free delivery throughout the Republic of Ireland and Northern Ireland.
Accessories & Spare Parts
- Free delivery on orders over €200.
- Orders under €200 are subject to a flat-rate delivery charge of €7.95.
Estimated Delivery Time
Most orders delivered within Ireland and Northern Ireland are typically delivered within 1-2 working days following dispatch.
Delivery times are estimates only and may vary depending on location, weather conditions and carrier operations.
4. Delivery Within the European Union
We offer delivery to most EU Member States.
Orders are shipped using tracked services operated by:
- UPS
- FedEx
- An Post
- Other approved logistics providers where appropriate
The carrier used will depend on the destination country, parcel dimensions and service availability.
Advanced Elements Kayaks
Shipping charges start from €25.00.
Pakayak Kayaks
- Shipping charges vary depending on the destination country.
- Due to the size, weight and handling requirements of Pakayak products, shipping costs are calculated based on the delivery destination.
- Where shipping costs cannot be calculated automatically during checkout, we will contact the customer prior to dispatch with a shipping quotation.
Accessories & Spare Parts
Shipping charges start from €25.00.
Delivery charges vary depending on the destination country, parcel size, weight and dimensions of the products ordered.
Estimated delivery times provided during checkout are indicative only and are not guaranteed.
5. Additional Delivery Charges & Remote Locations
While we endeavour to provide accurate shipping costs during checkout, certain destinations and products may incur additional delivery charges that cannot always be calculated automatically at the time an order is placed.
Additional charges may apply where an order includes:
- Large, oversized or heavy products;
- Inflatable or packable kayaks requiring specialist handling;
- Deliveries to islands, offshore regions or remote locations;
- Areas subject to carrier surcharges;
- Deliveries requiring special transport arrangements; or
- Any destination where standard courier rates are unavailable.
In the event that additional delivery charges apply, we will contact the customer before dispatch with the revised shipping cost.
The customer will have the option to:
- Accept the revised shipping quotation and proceed with the order; or
- Cancel the order and receive a full refund of any payment made.
We reserve the right to decline or cancel an order where delivery is not commercially or operationally feasible.
6. Oversized & Collection-Only Products
Certain products cannot be shipped through our standard delivery network due to their size, weight or handling requirements.
Collection-Only Products
The following products are currently available for collection from Midleton, Co. Cork:
- Hobie Kayaks
- Sailboats
- GRP Products
Delivery within Ireland or Northern Ireland may be available for certain collection-only products by prior arrangement.
Please contact us before placing your order if you require delivery of a collection-only item.
7. Delivery Information Requirements
To ensure successful delivery, customers are responsible for providing:
- Full name
- Accurate delivery address
- Correct postcode or Eircode
- Valid contact telephone number
- Valid email address
Munster Marine cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete delivery details supplied by the customer.
8. Delivery Delays
While we make every reasonable effort to ensure prompt delivery, delays can occasionally occur.
Munster Marine shall not be responsible for delays arising from circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions;
- Flooding or storms;
- Road closures;
- Traffic disruptions;
- Industrial action or strikes;
- Customs inspections;
- Carrier network disruptions;
- Supply chain interruptions;
- Public emergencies;
- Government restrictions; or
- Events commonly referred to as force majeure.
Where possible, we will keep customers informed of significant delays affecting their order.
9. Delivery Dates
Unless expressly agreed in writing prior to purchase, delivery dates are estimates only.
Customers should not arrange holidays, events, equipment hire, instructors, travel arrangements or other commitments solely based on estimated delivery dates.
Munster Marine shall not be liable for indirect or consequential losses arising from delivery delays outside our reasonable control.
10. Missing, Damaged or Incomplete Deliveries
Customers should inspect goods promptly upon receipt.
If an order arrives damaged, incomplete or appears to be lost, please contact us as soon as possible.
Where available, customers should provide:
- Photographs of damaged packaging;
- Photographs of damaged goods; and
- Details of any missing items.
We will work with the relevant carrier to investigate and resolve the issue as quickly as possible.
11. Failed Deliveries & Returned Shipments
If a delivery cannot be completed because:
- An incorrect address was provided;
- Delivery was refused;
- The parcel was not collected;
- The customer could not be contacted by the carrier; or
- Access to the delivery location was unavailable,
we reserve the right to deduct any carrier charges, return shipping costs or re-delivery charges incurred before processing any refund or re-shipment.
12. Risk & Ownership
Ownership of goods passes to the customer once full payment has been received.
Risk in the goods passes to the customer when the goods are delivered to the customer, or to a person identified by the customer to take possession of the goods.
13. International Customers
Munster Marine currently ships to most European Union destinations.
If your destination is not available during checkout, or if you require delivery to a remote location, island or specialist destination, please contact us before placing your order and we will be happy to advise on available shipping options.
14. Delivery to the United Kingdom
Munster Marine does not currently offer online checkout and direct shipping to the United Kingdom (except Northern Ireland) through our website.
Customers wishing to place an order for delivery to the United Kingdom are welcome to contact us directly for a shipping quotation.
Any quotation provided will be based on:
- The products being ordered;
- Delivery destination;
- Package dimensions and weight;
- Carrier availability; and
- Any applicable customs, import or transportation requirements.
Delivery charges, delivery timeframes and shipping options will be confirmed before any order is accepted.
Please note that orders delivered to the United Kingdom may be subject to import VAT, customs duties, customs clearance fees, brokerage charges or other taxes imposed by UK authorities. Unless otherwise agreed in writing, any such charges are the responsibility of the customer.
Certain products may not be available for delivery to the United Kingdom due to carrier restrictions, transportation regulations or operational limitations.
If you would like to discuss UK delivery options, please contact our team and we will be happy to assist.
15. Contact Us
Munster Marine
📞 +353 (0) 214631711
📧 info@munstermarine.ie
🌐 www.munstermarine.ie
If you have any questions regarding shipping, delivery options, tracking information or collection arrangements, please contact our customer service team.