Quick Summary
- Consumers may return eligible items within 14 days of receiving their order.
- Customers are responsible for return shipping costs unless the item is faulty, damaged or supplied incorrectly.
- Refunds are issued to the original payment method.
- Approved refunds are typically processed within 14 days of receipt and inspection of returned goods.
- Certain custom-made, personalised and special-order products cannot be returned unless faulty.
1. General
At Munster Marine, we want you to be completely satisfied with your purchase.
This Returns & Refunds Policy applies to consumer purchases delivered within the European Union and explains your rights and our procedures regarding cancellations, returns, refunds, exchanges and faulty goods.
Nothing in this policy affects your statutory rights under applicable consumer protection legislation.
Before returning any item, please contact our customer service team. Unauthorised returns may be delayed or refused.
2. Your Right to Cancel
If you purchase goods online as a consumer, you have the right to cancel your order within 14 days of receiving your goods.
To exercise your right to cancel:
- You must notify us within 14 days of receiving the goods.
- Returned goods must be sent back within 14 days of notifying us of your cancellation.
- Goods should be returned unused and in a condition suitable for resale.
- Goods should be returned with all accessories, manuals, packaging and components where reasonably possible.
You do not need to provide a reason for cancelling your order.
3. How to Return Goods
Before returning any item, please contact our customer service team to obtain return authorisation and return instructions.
Items may be returned by courier or postal service to the address provided by our customer service team.
We strongly recommend using a tracked and insured delivery service, particularly for larger items such as kayaks and watercraft.
4. Return Shipping Costs
Where you cancel your order under the 14-day cooling-off period:
- Return shipping costs are the responsibility of the customer.
- Customers remain responsible for returned goods until they are safely received by Munster Marine.
- We recommend using a tracked and insured delivery service.
Please note that kayaks and larger products may incur substantial return shipping costs due to their size and weight.
5. Condition of Returned Goods
You may inspect products as you would in a retail environment to determine their nature, characteristics and suitability.
However, we may reduce the value of any refund where goods have been handled beyond what would reasonably be necessary for inspection.
Returned goods should:
- Be clean and dry;
- Be free from damage;
- Include all supplied accessories and components;
- Include original packaging where reasonably possible.
Items returned in a condition that prevents resale may be subject to a reduction in refund value.
6. Products That Cannot Be Returned
The following items cannot be returned unless they are faulty, damaged or supplied incorrectly:
- Custom-made products;
- Personalised products;
- Special-order products sourced specifically for a customer;
- Products modified to customer requirements;
- Gift cards and gift vouchers;
- Sealed hygiene or safety products where the seal has been removed and the product is unsuitable for resale.
Any product that is not eligible for return will be clearly identified prior to purchase where applicable.
7. Sale, Clearance & Promotional Items
Products purchased during a sale, promotion or special offer remain subject to applicable consumer cancellation rights.
Where products are sold with a specifically disclosed defect, cosmetic mark, packaging damage or other clearly identified imperfection, they cannot be returned on the basis of that disclosed issue.
This does not affect your rights in relation to faulty, damaged or incorrectly supplied goods.
8. Kayaks, Inflatable Watercraft & Accessories
Inflatable kayaks, packable kayaks and other watercraft should be inspected carefully before first use.
Returned watercraft and accessories must be returned:
- Clean and dry;
- Complete with all supplied components;
- Free from avoidable damage;
- In a condition suitable for resale.
We reserve the right to reduce any refund where returned products show signs of use beyond what would reasonably be expected during inspection.
9. Faulty, Damaged or Incorrect Goods
Please inspect your order promptly upon delivery.
If your order arrives:
- Damaged;
- Faulty;
- Defective;
- Incomplete; or
- Incorrectly supplied,
please contact us as soon as possible.
Where possible, please provide photographs of the product and packaging to assist with our investigation.
Where a claim is validated, Munster Marine may provide an appropriate remedy including:
- Repair;
- Replacement;
- Price reduction; or
- Refund.
Where a return is required due to our error or a confirmed product fault, we will arrange or reimburse reasonable return costs where appropriate.
10. Refunds
Once returned goods have been received and inspected, we will notify you of the outcome.
Approved refunds will be issued using the original payment method used to place the order.
Approved refunds will normally be processed within 14 days of receipt and inspection of returned goods.
Where a refund of delivery costs is required, reimbursement will be limited to the cost of the standard delivery option or the lowest-cost shipping method available at the time of purchase. Additional charges paid for express, priority, timed or premium delivery services are not refundable except where required by law.
We reserve the right to withhold refunds until returned goods have been received and inspected.
11. Incorrect Addresses, Failed Deliveries & Refused Shipments
If an order is returned to us because:
- An incorrect delivery address was provided;
- Delivery was refused;
- The shipment was not collected;
- The customer failed to respond to requests from the delivery carrier;
we reserve the right to deduct any return shipping, handling or carrier charges incurred before processing any applicable refund.
12. Contact Us
Munster Marine
📧 info@munstermarine.ie
🌐 www.munstermarine.ie
If you have any questions regarding returns, cancellations, exchanges or refunds, please contact our customer service team and we will be happy to assist.